Working in Khout 3D: Business Operations & Technical Management
Managed full business operations for a 3D printing company while developing technical expertise and interpersonal skills in a challenging client-facing environment.
Duration
5 months
Team
Solo Operations
Status
Completed
Overview
To improve my interpersonal skills and step outside my comfort zone, I sought a role that would challenge me to engage with unfamiliar clients and build confidence through real-world interaction. When approached by the owner of Khout 3D, who was relocating from Dhahran to Riyadh, I assumed full responsibility for daily business operations in his absence. This experience helped me grow both technically and professionally, enhancing my confidence in client communication while deepening my hands-on knowledge of 3D printing systems.
Objectives
Assume full responsibility for daily business operations including sales and logistics
Develop interpersonal skills through direct client interaction and technical consultation
Provide comprehensive technical support including printer repair and configuration
Develop and implement custom firmware solutions using Marlin and Klipper
Build confidence in client communication while maintaining technical excellence
Process & Methodology
Took full responsibility for daily business operations including sales processes, shipping logistics, and customer service. Managed the complete customer journey from initial inquiry to final delivery and support.
Developed strong customer service skills through direct client interaction, providing training sessions and technical consultation. Built confidence in explaining complex technical concepts to diverse audiences.
Provided comprehensive technical support including printer repair, configuration, and upgrades. Diagnosed hardware and software issues, ensuring optimal printer performance for all clients.
Developed and flashed custom firmware using Marlin and Klipper to optimize printer performance and improve user experience. Customized settings for specific client needs and applications.
Results & Achievements
Successfully managed all business operations independently during owner's relocation
Significantly improved interpersonal skills and client communication confidence
Implemented quality control processes that improved product reliability and customer satisfaction
Effectively managed inventory and assisted clients with technical inquiries and product selection
Provided comprehensive technical support resolving complex hardware and software issues
Developed custom firmware solutions that enhanced printer performance and user experience
Built strong foundation for representing the company at major exhibitions and conferences
Interested in Learning More?
I'd be happy to discuss this project in detail and share insights about my approach and methodology.